PAPER TRADE CUSTOMS OF INDIAN TRADE                                                                                                    EFFECTIVE FROM 1992

 CLAIMS

a)  Claims on any goods, paid for whatsoever must be made in writing within 30 days from the receipt of the goods, but

     this is not to operate where defective quality cannot reveal it self during this period. In such cases claims for defective

     quality must be lodged in writing within six weeks from the receipt of the goods. In all cases of defective goods claims

     must be settled only on the quantity produced for inspection. In certain cases depending upon the nature of claim it

     shall be necessary to produce bundles or reams or reels in original packing for inspection before consideration of

     claim. The claim would be settled only on the basis of intact and defective goods made available for inspection.

b)  Mills should acknowledge the receipt of complaint within 7 days from the date of receipt of letter of complaint.

c)  Goods under complaint should be inspected within 3 weeks from the receipt of complaint by an authorised

     representative of the mill.

d)  Inspection should be carried out and a copy of the inspection report duly signed by all parties shall be given wherever

     practical to the parties concerned.

e)  Final settlement of claim amounts and payments should be made within 30 days from the date of inspection.

 f)  If an order is executed in successive lots of delivery, each delivery shall be treated as a separate contract and

     claims or disputes about one delivery shall not affect the balance of the contract.

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